Enrollment and Fees

For Private and Semi-private classes, we offer one free 30 minute trial lesson (first lesson) for the students and family to see the school and meet the teacher. After this first lesson, the student may be withdrawn from the school with no further charges. For detail regarding the first lesson withdrawal policy, please see the “Termination of Lessons by Parents, Legal Guardians and Adult” policy language below. If additional trial lessons are desired, the family may pay for each additional trial lesson. The cost for additional trials is 50% of the regular class tuition fees per trial.

Tuition for private music lessons is calculated based on the amount of classes per session (ex: Fall Session (Sep – Nov) and divided into monthly payments. Tuition may vary month to month depending on the number of lesson days (ex: sometimes a month has 5 Tuesdays, and sometimes 4). You will receive email from us with the exact amount of your monthly payments based on your enrollment. Please refer to our current pricings page for the current pricing of all private, semi-private, group classes, and other fees (kramersmusic.com/prices/). A one time annual registration fee is charged to the student based on the month of enrollment.

Payments: Online registration and automatic tuition payments are set up via a secure 3rd party vendor on the Kramer’s School of Music website (kramersmusic.com). Tuition payments are made via automatic pre-authorized bank account debit or credit card. Tuition will be debited from your bank account on the 1st day of each month. A charge will be applied in case of non-sufficient funds or returned check charge. A late fee will be applied if the tuition cannot be collected via automatic deduction on the 1st or 1st business day of each month.

Student Behavior/Attitude 

The behavior of students at Kramer’s School of Music should be the same as in school. Students are expected to come to lessons with a positive attitude and willingness to learn. There should be no running or yelling in the classrooms or the common area, as there are often multiple lessons and classes happening at the same time. Parents are expected to be responsible for the behavior of children before and after the lessons. We want all students to feel safe and enjoy the experience of learning music. Parents and students should not enter the room while another lesson is going on. Please wait outside the room for your class to begin.

Care of Students 

The safety and security of your children while on Kramer’s School of Music premises is of great importance and we are committed to providing a safe environment for your children. Kramer’s School of Music is not responsible for providing before or after class care for students. Parents with students under the age of 5 years old are asked to remain at the school during classes. Students are not to be left at the school for excessive time before or after lessons.

Release of Liability 

Parents, legal guardians and adult students release and hold harmless Kramer’s School of Music, its owners, operators and teachers from any and all liability, claims, demands, and causes of action whatsoever, arising out of or related to any loss, damage, or any injury sustained on school property resulting from normal lesson activity or any other activity conducted by the students, parents or legal guardians before, during or after lesson time.

Exam/Contest Preparation 

Kramer’s School of Music instructors prepare students for exams, recitals, contests, competitions etc. For certain levels of examination preparation, contests, or competitions, a minimum lesson duration is suggested by the school to adequately prepare the student for the event. Students are NOT required to participate in any events, but in case of desire to do so by the students or parents,, a minimum lesson duration is suggested to be registered for the event (a few examples are provided below):

MMTA Piano Examinations Level 3-6: A minimum of 45 minute weekly lessons suggested
MMTA Piano Examinations Level 7-8: A minimum of 60 minute weekly lesson suggested
MMTA Piano Examinations Level 9: A minimum of 75 minute weekly lesson suggested
MMTA Piano Examinations Level 10-12: A minimum of 90 minute weekly lesson suggested

Make-up Policy 

Each student is allowed one make-up lesson per session (see dates below) for any reason. Spring Session (March 1-May 31) Summer Session (June 1 – August 31) Fall Session (September 1 – November 31) Winter Session (December 1 – February 28 or 29) A 24 hour notice is required for the absence to be eligible for a make-up. In case of emergency on the day of a lesson, a 2 hour notice is required for the lesson to be eligible for a make-up. No refunds or credits are given for missed lessons. If a scheduled make-up lesson is missed for any reason, there will be no make-up lesson, credit or refund issued. Group Classes: There are no make-up lessons for group classes. Religious Holidays: With one week(7 day) notice to the school management, a regularly scheduled private or semi-private lesson that is missed because of a religious holiday will be rescheduled. This policy does not apply to group classes and ensembles. If a rescheduled lesson is missed for any reason, there will be no make-up lesson, credit or refund issued. Student Vacations or extended leaves: Once any session begins, lessons missed due to vacation or leaves outside of Kramer’s School of Music scheduled vacation dates will not be made up (see school calendar on kramersmusic.com). The family/student(s) can notify the school in writing (email) of an anticipated extended, consecutive (2 or more weeks) vacation or leave 2 weeks PRIOR to the start of a session. In such a case, the school will allow the students to receive make-up lessons or credits for the missed classes. The school must be notified 2 weeks PRIOR TO THE START of the next session. Once the session starts, the one make-up policy (as stated above) applies, and the extended absences/vacations do not qualify for additional make-ups or credits.

Tardy Policy 

Students who are late for a lesson are not guaranteed their full lesson time. The scheduled lesson will not be extended. The school reserves the right to have students who come late to group classes or ensembles sit out the class. If half of the lesson’s duration time passes, the teacher has the right to leave and the lesson will be forfeited.

Teacher Cancellation and Substitute Teachers 

In the event the instructor cancels a lesson, a makeup lesson will be offered at a mutually convenient time. A substitute teacher may be assigned to teach a regularly scheduled private lesson or group class. The school reserves the right to provide a substitute teacher if the regularly scheduled teacher is ill or otherwise unable to attend a lesson. If a teacher is ill or otherwise unable to attend a lesson and the school cannot arrange a substitute, any missed lessons will be made up.

Termination of Lessons by Parents, Legal Guardians and Adult 

All withdrawals from Kramer’s School of Music must be done via written email note to Kramer’s School of Music. Withdrawals will not be accepted over the phone, voicemail or text. In order to withdraw from the school, the parent, legal guardian or adult student must inform the school administrators via written communication. Lessons cannot be discontinued through the lesson instructor, an email must be written to the administrative team. Once a student begins lessons, he/she is committed for the entire session (3 months). A 14 day notice prior to the start of the next session is required to terminate lessons for the next session. The only exception is the first lesson refund policy as stated below. First lesson refund policy: We want Kramer’s School of Music to be a good fit for every student. The student may be withdrawn from Kramer’s School of Music after the first lesson. A 100% refund (minus the cost of first lesson) will be given for individual and group classes if written (or email) notice is received by the school administrators within two business days following the first class. The 100% refund policy after the first class is applicable only upon initial enrollment into Kramer’s School of Music, and not for subsequent sessions.

Termination of Lessons by Kramer’s School of Music

Kramer’s School of Music reserves the right to terminate lessons to any students without notice. In such a case a refund for unused lessons will be given. Kramer’s School of Music reserves the right to suspend instruction when parents/students do not meet their financial obligations; parents/legal guardians or adult students are still liable for the full cost of instruction.

Switching Teachers

Changes in instructors are usually not made once lessons have begun. Should the instructor, student, and parent/legal guardian mutually decide that a change is necessary and in the best interest of the student, the school administrators must be informed in writing (or via email) before the change is made. A two week period, starting on the date of written notice, is required for the transition from one instructor to another. During this period, lessons shall be conducted by the original instructor.

Weather Policy

The decision to close Kramer’s School of Music due to weather conditions is based on Eden Prairie School District 272 closures or district after-school activities cancellations (For Eden Prairie location) and Wayzata School District closures or district after-school activities cancellation (for Plymouth location). Kramer’s School of Music is committed to remaining open whenever possible. If Kramer’s School of Music remains open, lessons missed due to weather or driving conditions will not be made-up. As always, use your own judgment in making a final decision regarding severe weather. Your safety and the safety of your children are valuable and not worth risking for the cost of a missed lesson! If Kramer’s School of Music closes due to weather conditions, the lessons can be made-up at agreed-upon time (for student and teacher/ substitute teacher). No credit will be offered for lessons missed due to school closure as a result of weather conditions. Also, when the weather is poor, teachers and students can choose to transition to online lessons for that particular day to avoid lesson cancellation or make-up. We strongly encourage utilizing this option in case of bad weather and difficult driving conditions.

Photo Release

The school is hereby granted permission to take photographs or video of the students to use in brochures, web sites, posters, advertisements and other promotional materials the school creates. Permission is also hereby granted for the school to copyright such photographs or videos in its name. Parents, legal guardians, and adult students shall notify the school in writing prior to the session start if the student should be omitted from such opportunities.

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Privacy Policy

Last updated: August 30, 2024

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Privacy Policy Generator.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.

• Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Kramer’s School of Music LLC, 14500 Martin Drive, Eden Prairie, MN 55347.

• Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

• Country refers to: Minnesota, United States

• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

• Personal Data is any information that relates to an identified or identifiable individual.

• Service refers to the Website.

• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

• Website refers to Kramer’s School of Music, accessible from kramersmusic.com

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address

• First name and last name

• Phone number

• Address, State, Province, ZIP/Postal code, City

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

• Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
• Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies on the Privacy Policies website article.

We use both Session and Persistent Cookies for the purposes set out below:

• Necessary / Essential Cookies

  Type: Session Cookies

  Administered by: Us

  Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

• Cookies Policy / Notice Acceptance Cookies

  Type: Persistent Cookies

  Administered by: Us

  Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

• Functionality Cookies

  Type: Persistent Cookies

  Administered by: Us

  Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.

• To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

• For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

• To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

• To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

• To manage Your requests: To attend and manage Your requests to Us.

• For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

• For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

• With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
• With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

• By email: info@kramersmusic.com

• By visiting this page on our website: kramersmusic.com